Table of Contents


Prologue: The Journey Begins

Part I A New Paradigm

1) Beyond Business as Usual: Redefining Leadership

Changing Our Thinking
Redefining Leadership

2) History from a Different Perspective: The Importance of American Indian History

The Different Perspectives
Geographic History and Displacement
Loss of Rights and Other Related Government Policies

3) Bringing History into the Present

The Settlement of the West
Loss of Land
Removal and Assimilation
Broken Treaties and Promises
Reserved Rights
Historical Distortions
Government Controls Over American Indians
The Era of Termination
Tribal Governance
Some Final Thoughts
Moving Forward

Part II Trust: The Foundation of a Good Relationship

4) How Communications Can Break Down

Raymond’s Story
Perceptions and Stereotypes Government and Business Leaders May Have About American Indians
Perceptions and Stereotypes American Indian People May Have About Government and Business Leaders
Overcoming Stereotypes and Misperceptions
Communication Begins the Trust Process

5 ) Ten Communication Protocols for Working in Indian Country

Protocol #1—The “Moccasin Telegraph” or Modern Day Networking
Protocol #2—Indian Speeches—A Cultural Communication Medium
Protocol #3—Listening and Responding Protocols
Protocol #4—Asking Questions
Protocol #5—Delayed Responses
Protocol #6—Communicating in a Meeting Environment
Protocol #7—Communicating Through Authority and Decisions
Protocol #8—Body Language
Protocol #9—Humor in Communications
Protocol #10—Dress Communicates

6 ) Respect: The Foundation of Trust

The Platinum Rules
Revisiting Current History
Platinum Rule #1—Shedding the Bureaucratic Image
Platinum Rule #2—Overcome Fear and Intimidation
Platinum Rule #3—Exhibit Patience with Time Issues
Platinum Rule #4—The Tribe is Your Client (or Customer)
Platinum Rule #5—Cultivate Social Relationships
Platinum Rule #6—Acknowledging Prayer and Spirituality
Platinum Rule #7—The Spirit of Gift Giving
Platinum Rule #8—Respect Confidentiality
Platinum Rule #9—Survive When You Are “Put to the Test”
Platinum Rule #10—Show Progress
Platinum Rule #11—Provide Assistance to Tribes
Platinum Rule #12—Celebrate Successes
The Upshot of the Platinum Rules

Part III The Business Environment

7 ) How to Plan and Run a Successful Program in Indian Country

Business Element #1—Preplanning Strategies

•What are the issues and what are your goals and objectives?

• What are the current attitudes in Indian country about our project or program?
• Who is, and how broad is, the community of interest?
• What cultural considerations must we take into account?
• Are the timeframes and priorities for our organization and the tribe ready to come to fruition?
• What authorities and legal considerations must be taken into account?
• Will you be tested and what is the worst that can happen?
• Where can you find help and assistance to work effectively with the tribe?

Business Element #2—Planning Meetings with Tribal Representatives

• Who Do I Invite?
• Build a Successful Meeting Agenda
• Choose a Neutral Location for the Meeting
• Build in Time for Socializing
• Arranging the Meeting Room

Business Element #3—Conducting Meetings with Indian Tribes

• About Facilitation
• Frame Issues to Encourage Collaboration
• Group Maturity and the Holding Environment
• Pacing Work
• Maintaining Harmony in the Dialogue
• Make Sense Out of Chaos
• Manage Conflict
• The Value of Caucusing
• Remembering What’s Happened—Plowing Old Ground
• Running Out of Time in a Meeting
• Political Intervention
• Managing the Media
• Assigning Work Between Meetings
• Recording Meetings



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